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서울특별시 강남구 테헤란로 123
트랜스리 타워 7층
Weekdays 09:00 - 18:00 (KST)
Баянзүрх дүүрэг, 6-р хороо, Энхтайваны өргөн чөлөө 13373, Цэцэнхангай оффис, 501 тоот
9099 2322
Frequently Asked Questions
Find quick answers to common questions
What document formats do you accept?
We accept a wide range of formats including PDF, Word (DOC/DOCX), PowerPoint, Excel, text files, and images. For large files or special formats, please contact our support team.
Are your translators certified professionals?
Yes, all our translators are certified professionals with expertise in specific domains. Each translator undergoes a rigorous verification process including credential checks and test translations.
How do I track my translation status?
After submitting your document, you can track its progress in real-time from your dashboard. You will receive email notifications at each stage: received, in progress, quality check, and completed.
Can I cancel or modify my translation request?
Yes, you can cancel or modify your request before it is assigned to a translator. Once work has begun, cancellation may incur a service fee depending on the progress made.
What payment methods do you accept?
We accept multiple payment methods including QPay, bank transfer, and credit/debit cards. All payments are processed securely through our encrypted payment gateway.
How long does the translation process take?
The translation timeline depends on the document length and complexity. Typically, standard documents (up to 5,000 words) take 2-3 business days. Rush service is available for urgent translations with 24-hour turnaround.